Shipping & Delivery

Last updated 23 July 2026 11:29PM AWST

Dispatch

Products are dispatched within 2 business days of payment.

Everything listed for sale is what we physically have on the shelf. When stock runs out, the item is marked unavailable and cannot be ordered - so you should never be waiting on something that has not been built yet. If we are away or working through a backlog, ordering is paused rather than delayed quietly.

Postage options

Postage is calculated at checkout from the weight and dimensions of what is in your cart and the address you are sending it to. There is no flat fee and no handling charge - you pay what the carrier charges.

Delivery estimates shown at checkout come from the carrier. They are estimates, not guarantees, and we have no more control over them than you do.

Tracking

Every parcel is tracked. When your order is dispatched you will receive an email with the tracking number and a link. If it has not arrived and tracking has not moved for several days, email us - we will chase it with the carrier.

International orders

We ship worldwide.

Customs duties, import taxes and brokerage fees are your responsibility. They are set by your country, not by us, they are not included in what you pay at checkout, and we cannot estimate them for you. Please check your local thresholds before ordering.

We are required to declare the true contents and value of every parcel. We will not mark an order as a gift or under-declare its value.

If a parcel is refused at customs or returned to us undelivered, we will refund the value of the goods less the original postage and any return charges.

Incorrect addresses

We post to the address you give us at checkout. If it is wrong, email us immediately - if the parcel has not gone out we will fix it at no cost. Once it has been collected by the carrier we cannot redirect it, and a parcel lost to an incorrect address is not something we can refund.

Questions

Email support@ariwoo.com. Ariwoo is a business name of PXLVD, ABN 64 472 527 140.