Returns & Warranty
Last updated 23 July 2026 11:29PM AWST
Your rights under Australian Consumer Law
Nothing on this page reduces your rights under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure. Where the failure is major, the choice between a refund and a replacement is yours, not ours.
Faulty products
If a product arrives dead, or fails in normal use, we will refund or replace it.
If you are in Australia, email support@ariwoo.com with your order number and a photo or short video showing the problem. Once we have confirmed it with you, we will send you a return address. Post the product back, and we will reimburse your reasonable return postage along with the refund or replacement. Keep the receipt.
If you are outside Australia, do not post anything back. International return postage routinely costs more than the product itself. Send the detailed explanation with a video, and we will refund or replace on that basis.
We ask for evidence before approving a return because it usually lets us diagnose the problem immediately - and often tells us something useful about the design.
Change of mind
We do not accept change-of-mind returns. Please check the specifications and documentation before ordering, and email us if anything is unclear - we would much rather answer a question than sell you the wrong product.
This does not affect your rights above if a product is faulty.
Warranty
Every product carries a 12-month warranty from the date of delivery, covering defects in manufacturing and components.
This warranty is in addition to your Australian Consumer Law rights, which may apply for longer than 12 months depending on the price and nature of the product.
What the warranty does not cover
Whatever you buy from us, there are a few failure modes that are not manufacturing defects:
- Damage from reverse polarity, over-voltage, or exceeding the rated limits in the documentation
- Damage from soldering, rework, or physical modification
- Electrostatic discharge damage from handling without precautions
- Physical damage, including bent or torn pads, broken headers, and damaged enclosures
- Normal wear on connectors, headers and moving parts
If a product comes back and the cause turns out to be one of these rather than a manufacturing fault, we will tell you what we found and why. We assess each one on its merits - this list is not a way of refusing claims in advance.
How long it takes
We aim to respond to every claim within two business days, and to resolve it within five business days(Saturdays and Sundays are Holidays for us too!😁) of the product arriving back with us - or of receiving your evidence, for international claims.
Questions
Email support@ariwoo.com.
Ariwoo is a website name of business being operated under the Australian Business Register Name “PXLVD”, ABN 64 472 527 140.