Contact

Email

One person reads this, and that person also designs what you are buying - so you will get a real answer rather than a script. Expect a reply within two business days.

Useful things to include:

• Your order number, if it is about an order
• A photo or short video, if something is not working
• What you have already tried, and what you expected to happen

Business details

Returns

Please do not post anything back before contacting us. Email support@ariwoo.com first - we will confirm the problem and send you the return address. Returns sent without being approved first can go astray, and we cannot reimburse postage on them.

Full details are on the Returns & Warranty page.

Elsewhere

Build progress and photographs go up on Instagram, and the long-form write-ups are in the logs.

Last updated 23 July 2026 11:29PM AWST